Frequent questions

Where are they located?

In Mexico City, our showroom is located in Ruido Shop

Dr. Lucio 103 - Local 8, Doctors, CDMX.

 

Do you ship worldwide?

Yes 

How much is the shipping?

To Mexico its price is:

Standard Shipping (8 to 15 business days) - $55 pesos MXN

MEXPOST shipping (3 to 7 business days - $95 pesos MXN

Express Shipping DHL (1 business day) - $200 pesos MXN

For international shipments its cost is:

Standard Shipping (10 to 15 business days) - $180 pesos MXN

MEXPOST shipping (1 to 3 business days) - $1,000 pesos MXN

For more information visit the shipping page

How do I know when my order arrives?

As soon as your order has been shipped, you will receive an email with the information so you can track it.

Do you do personal deliveries?

No, it is only for shipping or you can pick it up in store .

Are there returns?

We do not have returns unless the garment that has been sent to you is not the one that you ordered.

How can I buy?

1. Select the garments you plan to order in your shopping cart
2. Add your personal data: Name, Address, Telephone and Email.
3. Choose your shipping type
4. Choose your payment method:

• PayPal
• Bank Deposit: Pay in Bank, Oxxo or through bank transfer. (Only Available in Mexico)

If you choose the Bank Deposit payment method you will have 24 hours to make your payment or your order will be cancelled.

The product I'm interested in says it's out of stock. Will you have more available again?

No, all our products are unique pieces and once they are sold we do not have more of that piece available. The only products that we have a varied stock are in our personal products which you can find here .

How often do they upload new clothes?

To know when we will have new clothes, subscribe to our newsletter and activate @ropachidx notifications on instagram ;)

Have we not resolved your question?

Visit our contact page